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Case Studies

Enhance helps an US based large FMCG company course and certification localized for India.
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Enhance translated an English elearning module for a large FMCG company to 9 Indian languages i.e. Hindi, Tamil, Malayalam, Oriya, Punjabi, Telegu, Kannada, Bengali and Marathi.
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Enhance developed a Learning & Development (L&D) Portal for a Leading Financial Services Group

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Elearning Case Studies: Challenges And Solutions
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A large telecom company wanted to initiate a Functional Skills Assessment (FSA) process. The need was critical to identify the role-specific functional skills development needs of employees working in crucial verticals / roles.

Enhance had provided it’s Learning Management System to the organization and that had already reached 100% employees in India and neighboring countries. Enhance was invited to design and develop the FSA interventions on the same platform.

For each intervention, process followed was:

  • Back end database of Functional Skills Inventory for verticals / roles designed by the L&D team
  • Back-end Skills mapping that will define the skills and their proficiency levels required for all roles within the verticals
  • Back-end employee role mapping was done

  • How the intervention worked:

  • Employee uses the Skills Assessment link to start the Self Assessment
  • System will display the complete functional skills dictionary of the vertical and will allow the employee to do a self-assessment of the skills mapped to his/her role
  • Once employee submits the Self Assessment, system will trigger an email to the Reporting Manager (RM)
  • The RM will see his/her list of subordinates, with their Self Assessment status
  • On clicking any employee’s name, his/her self assessment data will show up and the RM will be able to enter skills assessment for the concerned employee in a new column next to the employee self-assessment
  • Once the RM submits the assessment, the same will be locked and can be viewed by the RM (for all his/her subordinates) and also by the employee
  • A PDF based FSA outcome report is instantly available to the employee and the RM

  • Outcome: Enhance developed 4 different variants of the assessment interventions for,

  • 100 odd Business Managers
  • Finance vertical, with a target population of 900 odd employees
  • Customer Support vertical, target size 2500 odd employees
  • HR vertical – 80 odd employees

  • For each of the intervention, the system has the facility to configure different roles, skills-set, rating scales, rating inference and finally, the assessment report.

    The system generated the final assessment PDF, accessible to the employee and RM, is used to discuss the individual development plans. At the L&D level, the system supported vertical-wide generation of reports on individuals’ assessment, RMs’ assessment, skill-gaps and the development needs. At a collated level, the FSA database created an entire inventory of the functional knowledge/skill development needs required to address the gaps identified across the vertical. This would help in planning the development interventions.
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