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Enhance helps an US based large FMCG company course and certification localized for India.
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Dream, Dare, Do" - Our Directors on the Cover Page of Dataquest Feb Edition, Interviewed on their journey in Life
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Enhance translated an English elearning module for a large FMCG company to 9 Indian languages i.e. Hindi, Tamil, Malayalam, Oriya, Punjabi, Telegu, Kannada, Bengali and Marathi.
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Enhance develops a customizable readymade elearning module titled "Enhance your English".
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Enhance developed a Learning & Development (L&D) Portal for a Leading Financial Services Group



Home > Resources > Case studies
Elearning Case Studies: Challenges And Solutions
  White Paper on coaching and its evaluation  
Challenge:

Reckitt wanted to get the coaching culture into their sales organization. Enhance was called to design a strategy to implement the same.
Solution:

Enhance decided to implement the program in 3 stages.

Stage 1: Getting the sales supervisors and their supervisors reflect and prepare themselves for the coaching way of thinking

Stage 2: Make the supervisors practice being coaches and get set practically for the same

Stage 3: Convert the learning into behaviors and track its impact on business and people


This was set rolling in the following ways

Stage 1: Making up the mind: A coaching workshop was organized for the senior managers. They were to train the junior members. In these sessions exercises were carried out which helped the mind get ready for the job at hand. These included reflective exercises on when, what and why of coaching, self reflection, self assessment and improving coaching skills games and exercises. It was debated whether e learning modules online could be do the job. Enhance had done so for many other sales organizations using learning management systems for simulations and cognitive learning. However coaching needed a more divergent thinking and reflecting process, which was not the case in other programs. The learner was prepared thus prepared cognitively through classroom sessions on the coaching attitude.

Stage 2: Getting fit practically: Then a model of coaching implementation called NURTURE was presented. Enhance put forward that although there were many cases where simulations had worked for counseling and leadership but for coaching the evaluation and learning would be more effective through face to face role plays. Each member carried out role plays on the same. Each role play was video recorded and presented to the audience. The audience and the master coach evaluated the same. Thus the team of learners went down the learning curve on coaching.

Stage 3: Finally the learners will go on the field and implement the coaching learning. This learning will be tracked on the internet for qualitative, quantitative and business parameters. Enhance had already implemented such evaluation projects for a couple of fast moving consumer organizations. The effect on business and people was evaluated effectively. Based on these self and team evaluation data the further strategy for coaching will be decided and worked on. This stage is still being implemented in Reckitt.

This complete course construction and evaluation was implemented at extremely competitive prices. Both these cost Reckitt about $15,000/- only. The classroom logistics, printing of manuals and internet usage was extra. Enhance has implemented over 470 hours, 8 LMS installations and 12 performance management software at such rates.
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