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Home > Resources > Case studies
Elearning Case Studies: Challenges And Solutions
  Fountain Machine Training CBT developed for Coca Cola  
Challenge:

Fountain based aerated drinks dispensers are widely used by the Coca Cola Company as these obviate the need for managing glass/plastic bottles. However, these machines are globally sourced from couple of manufacturers abroad. So, the level of training available to the technical teams, responsible for the maintenance of these machines has been a growing challenge. Also, the quality of the drink dispensed is greatly dependant on periodic house-keeping, quality of water, syrup, temperature, etc., and these parameters need to be managed by the outlet. So, they need to be trained as well on this day-to-day management of the equipment and ingredients.
Solution:

A detailed, interactive and flexible CBT was created for the two primary users, Technical Team and the End-users. The flexibility of the CBT is defined through the XML based backend that handles the media management of the CBT, thereby allowing the Coca Cola’s administrator to generate variants of the training module by themselves, based on the audience-needs.

The collateral created is a rich collection of pictures, videos, interactive flash-based diagrams/circuits/machine-parts, etc. Professional Voice Over talks the learner through the complexities of parts, maintenance, trouble-shooting, repairs/replacement, etc.

To avoid unauthorized use, the CBT can also be enabled of user-specific key/password option, valid for a administrator-defined period of usage time.

The collateral is being reviewed by other Coca Cola markets for them to get their specific and language versions created.
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